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 There are numbers of reasons for implementing e-Government, but some of the most priorities reasons are listed below

  • efficiency
  • customer focus
  • policy outcomes
  • economic objectives
  • public reform
  • citizen engagement



Efficiency resembles the productivity; e-Government is very significant to cost reduction. Cost reduction is the major driver for ICT use by government. There are numbers of way to obtain this efficiency, some of the ways are:

-          Replacing paper based application by online application. This cut down the cost of data entry and manual checking.

-          Improved file management, efficient use of scarce resources and workforce.

-          Greater sharing and networking of data with in government, this help to eliminate the cost of multiple data reconciliation and checking.

-          Reduce government cost of offset press, print  and distribution cost by relying more on online publication, news letter


Customer Focus/Citizen focus

Government should like a business company, who are very alerted with customers. Adopting customer focus is the main part of countries’ public reform agendas and e-government strategies.

Customer focus/citizen focus is about providing citizen with a coherent   interface with government which reflects their need rather than the structure of the government.

e-Government initiatives to improve customer focus:

  • on-line portals focused on particular topics or groups, bringing together relevant information and services
  •  targeting of on-line information to specific groups of citizen so that relevant information can be found more readily
  •  e-mail lists to push customized information to specific groups, whenever the information becomes available
  •  allowing identified users to carry out routine transactions with the government as on-line government services


Policy Outcomes

One of the most success results of adopting e-government in many regions is effective gains and effective delivery of policy outcomes. An experience shows that e-government can help to achieve better outcomes in major policies area like:


Taxation Policy - improved collection of taxes through increased sharing of information by agencies.

Health Policy - reduced demand for health services through better use of health information and scarce health resources.

Fiscal policy - reduced unemployment payments owing to better matching of the unemployed and vacancies.

Social policy - promoting the use of native languages and awareness of Indigenous people

Environmental policy - through better sharing of information between national and sub- national governments


Economic Objectives

e-Government help for business transparency, it helps to reduced corruption in government services. So thorugh this reduced corruption, greater openness and increased trust, e-government can play a role in economic objectives.

Some of the specific measures are:

  • Improving business productivity by administrative simplification using online tools and  proving supports for small and medium-size business.
  • Business portals for providing information about market trends, opportunities and assistance.
  • Reduced government calls on public funds through more effective program and operation
  • Direct consumption of ICT tools and service in government task by government is more effective, significant and more stable than private sectors.

Public Reform

Public Reform has been one of the agendas of countries long before e-government emerged. Now e-government is an enabler of the reform. Whereas, reform also very necessary for e-government to deliver. Reform is necessary, because e-government is not just about digitizing, it is about the use of ICT to transform the process, structure and culture.

e-Government serves as a tool for reform:

  • simplifies administrative processes
  • makes such processes more transparent
  • helps to deliver services in more efficient ways
  • facilitates the integration of services and processes
  • enables unified government


Citizen Engagement

Citizen engagement is necessary to build a trust between citizen and government. For this, e-government enables citizen engagement in the policy process, prevents corruption, promotes accountability and openness, etc.

There are different ways of engaging citizen with government.

  • consultation and feedback by service users – web logs, questionnaires and feedback contacts
  • citizen engagement in policy and constitution making –active participation to better address voters' needs
  • helping individual's voice be heard

Referenced from Introduction to Electronic Government[Tomasz Janowski]


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