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There are numbers of reasons for implementing e-Government, but some of the most priorities reasons are listed below
Efficiency resembles the productivity; e-Government is very significant to cost reduction. Cost reduction is the major driver for ICT use by government. There are numbers of way to obtain this efficiency, some of the ways are:
- Replacing paper based application by online application. This cut down the cost of data entry and manual checking.
- Improved file management, efficient use of scarce resources and workforce.
- Greater sharing and networking of data with in government, this help to eliminate the cost of multiple data reconciliation and checking.
- Reduce government cost of offset press, print and distribution cost by relying more on online publication, news letter
Customer Focus/Citizen focus
Government should like a business company, who are very alerted with customers. Adopting customer focus is the main part of countries’ public reform agendas and e-government strategies.
Customer focus/citizen focus is about providing citizen with a coherent interface with government which reflects their need rather than the structure of the government.
e-Government initiatives to improve customer focus:
One of the most success results of adopting e-government in many regions is effective gains and effective delivery of policy outcomes. An experience shows that e-government can help to achieve better outcomes in major policies area like:
Taxation Policy - improved collection of taxes through increased sharing of information by agencies.
Health Policy - reduced demand for health services through better use of health information and scarce health resources.
Fiscal policy - reduced unemployment payments owing to better matching of the unemployed and vacancies.
Social policy - promoting the use of native languages and awareness of Indigenous people
Environmental policy - through better sharing of information between national and sub- national governments
e-Government help for business transparency, it helps to reduced corruption in government services. So thorugh this reduced corruption, greater openness and increased trust, e-government can play a role in economic objectives.
Some of the specific measures are:
Public Reform has been one of the agendas of countries long before e-government emerged. Now e-government is an enabler of the reform. Whereas, reform also very necessary for e-government to deliver. Reform is necessary, because e-government is not just about digitizing, it is about the use of ICT to transform the process, structure and culture.
e-Government serves as a tool for reform:
Citizen engagement is necessary to build a trust between citizen and government. For this, e-government enables citizen engagement in the policy process, prevents corruption, promotes accountability and openness, etc.
There are different ways of engaging citizen with government.
Referenced from Introduction to Electronic Government[Tomasz Janowski]