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The second issue for front office implementation of e-government is Citizen Engagement.  The basic idea behind citizen engagement is engaging the citizen in government duties using ICT tools.  So Citizen Engagement tells ICT can be used as a tool for providing information, consulting and engaging citizens in the policy-making.

How this can be done?

This can be done through:

• reaching a…

 Front-office refers to the government as its constituents see it, meaning the information and service providers, and the interaction between government and both citizens and businesses.

Front-office implementation of e-government involves two issues:

1) on-line services

2) citizen engagement

On-Line Services Model

There are many models for on-line service delivery. But none of them accepted as “standard”. So we will see one model by…

Adopting the e-government is not very easy, there are lots of challenges Implementation of e-government can face number of challenges depending upon the status of countries. The most challenging is a culture its self. It is very hard to make people to believe in machine.

The following have to be addressed on a whole-of-government basis in order to be overcome:…

 There are numbers of reasons for implementing e-Government, but some of the most priorities reasons are listed below

• efficiency
• customer focus
• policy outcomes
• economic objectives
• public reform
• citizen engagement

Efficiency

Efficiency resembles the productivity; e-Government is very significant to cost reduction. Cost reduction is the major driver for ICT use by government. There are…